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  Topic: Website outage (12min)
patrickdk

Replies: 0
Views: 4743

Post image iconForum: Your-Site System Status   Posted: 09-11-2014 11:02 PM   Subject: Website outage (12min)
Two of our servers crashed. Leaving the routing for the websites unavailable.
This is now fixed, and we are checking everything else to verify.
  Topic: Incoming Emails slow
patrickdk

Replies: 0
Views: 4558

Post image iconForum: Your-Site System Status   Posted: 05-30-2014 07:20 AM   Subject: Incoming Emails slow
A piece to the anti-spam system got caught in a loop, and caused incoming emails to be processed very slowly. This has been removed from use, and the code will be corrected before it is put into place ...
  Topic: DNS Outage (2014-04-05)
patrickdk

Replies: 0
Views: 4696

Post image iconForum: Your-Site System Status   Posted: 04-05-2014 06:30 AM   Subject: DNS Outage (2014-04-05)
One of our dns servers was returning inproper results tomorning, causing the site not to be accessable. The server has been corrected.
  Topic: Domain Infomation Verification Emails
patrickdk

Replies: 0
Views: 5356

Post image iconForum: Your-Site System Status   Posted: 02-12-2014 02:54 PM   Subject: Domain Infomation Verification Emails
ICANN has started a policy that requires all domain information to be accurate and verified.

This information will be tested via sending an email anytime there is a change to your domain registrati ...
  Topic: Email SSL Certificate Update
patrickdk

Replies: 0
Views: 4905

Post image iconForum: Your-Site System Status   Posted: 01-03-2014 09:34 AM   Subject: Email SSL Certificate Update
We are updating the certificate on our email server, since it is due to expire.

If you are using your own domain name, it might ask you to reconfirm the certificate in order to download email.
  Topic: Database Access
patrickdk

Replies: 0
Views: 4536

Post image iconForum: Your-Site System Status   Posted: 12-08-2013 12:15 PM   Subject: Database Access
I have noticed a few websites have hardcoded the internal ip address of the database server. Please use io.your-site.com for access. This IP will be changing, and your website will break if you use th ...
  Topic: Webmail upgrade Oct 12th
patrickdk

Replies: 0
Views: 5359

Post image iconForum: Your-Site System Status   Posted: 10-09-2013 11:10 AM   Subject: Webmail upgrade Oct 12th
We will be upgrading webmail this Saturday, October 12, between 8am and 10am Eastern time.
  Topic: Feb 22 Phone Support
patrickdk

Replies: 0
Views: 5792

Post image iconForum: Your-Site System Status   Posted: 02-22-2013 10:42 AM   Subject: Feb 22 Phone Support
There will be no phone support today as the telephone company works to restore service.
  Topic: Service slowdown
patrickdk

Replies: 0
Views: 5900

Post image iconForum: Your-Site System Status   Posted: 02-04-2013 07:50 PM   Subject: Service slowdown
We suffered a disk that went nuts, wreaking havoc across the disk array system.
The problem disk has been removed, and everything is back to normal now.

We are doing complete database consistantcy ...
  Topic: MySQL server upgrade
patrickdk

Replies: 0
Views: 5835

Post image iconForum: Your-Site System Status   Posted: 01-24-2013 10:57 AM   Subject: MySQL server upgrade
We plan on upgrading the mysql server from 5.1 to 5.5 this saturday morning. This will cause an outage for just a few minutes, while it is upgraded.

This will happen on Jan 26th, between 9am and 11 ...
  Topic: Email certificate change
patrickdk

Replies: 1
Views: 8081

Post image iconForum: Your-Site System Status   Posted: 01-11-2013 09:39 PM   Subject: Email certificate change
We need to update are email server certificate. This might cause your email programs to require you to reconfirm the certificate, depending on how you have it configured, and depending on the email pr ...
  Topic: Site issues
patrickdk

Replies: 0
Views: 5504

Post image iconForum: Your-Site System Status   Posted: 12-14-2012 05:12 AM   Subject: Site issues
One of our disk arrays went partially offline, causing services using that disk array to suspend, around 1:40am. The disk array was fixed at 2:30am, and services where checked and everything appears t ...
  Topic: Office Closing Earily June 13th
patrickdk

Replies: 0
Views: 4792

Post image iconForum: Your-Site System Status   Posted: 06-13-2012 12:25 PM   Subject: Office Closing Earily June 13th
The office is closing today, early, due to utilities work being done.

We will be open again tomorrow morning.
  Topic: Outage Notice Apr 19th
patrickdk

Replies: 0
Views: 4078

Post image iconForum: Your-Site System Status   Posted: 04-19-2012 07:43 AM   Subject: Outage Notice Apr 19th
Out backend disk array went crazy tomorning, around 7:15am EDT.

We failed over to the backup array, so we can sort out the issue and correct the problem it's having.
  Topic: DB server crash
patrickdk

Replies: 0
Views: 4059

Post image iconForum: Your-Site System Status   Posted: 02-15-2012 10:41 PM   Subject: DB server crash
One of our blades died, and on it was running one of our databases and email.

Email came back up quick, but database is performing checks before we turn it back on.

Mainly the webmail system nee ...
 
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