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Your-Site Members Forum > Your-Site System Status

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eddie
Senior Member


Joined: 27 Nov 2001
Posts: 3373
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We are in the process of fixing a problems that is effecting all websites. More will be posted once it's fixed.
Post 03-03-2004 01:46 PM
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eddie
Senior Member


Joined: 27 Nov 2001
Posts: 3373
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The slowness in the websites has been fixed and we are currently working on mail server problems. The mailservers are currently inaccessable.
Post 03-03-2004 04:04 PM
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eddie
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Joined: 27 Nov 2001
Posts: 3373
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The RAID array which stores the email has a bad disk which has been replaced. We are in the process of rebuilding the array. An update will be posted once it is finished.
Post 03-03-2004 05:26 PM
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eddie
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Joined: 27 Nov 2001
Posts: 3373
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Here is a copy of the letter that is being emailed to everyone. These letters are being sent to the same address as billing notices for the account, which is supposed to be an off-network location:

-------------


Dear Your-Site Customer,

Today around 1pm EST, we started experiencing problems in our server network. This initially manifested itself as slow loading times for websites, and some websites not being accessible at all. It eventually started causing problems with email, first with people not being able to check mail, then by people not able to send email. By 3pm EST the website slowness was fixed, but email was still inaccessible. These problems were eventually traced to a bad hard drive in a RAID file storage unit that contained all users email. The bad drive was identified and replaced, and we began working on synching the hard drives so that any missing data could be recovered. After working on synching the drives for over 2 hours, the system refused all different attempts to sync the drives together. As a result, we are being forced to start from scratch and re-initialize the RAID unit. We expect this process, as well as the process of recreating everyone’s mail directories to take around 4 hours. This process was started at 5pm EST, so it should be complete around 9pm EST.

What this means for you is that any email that was on the server prior to today at 1pm EST and has not been retrieved has been lost and is non-recoverable. Any emails that have been sent to an account after 1pm that we host will be either returned to the sender or the messages will go into the queue of the sending server and be set to retry to deliver the message for up to 5 days. Redelivery attempts are the most common response to this sort of problem. We regret that this has happened and that the redundancy of the mail system did not work as intended.

On a different note, we are in the process of setting up an entirely new mail system on a faster network, with more servers and even more redundant storage and network connections. This will eliminate the email delays that currently happen at certain time of the day now. We are targeting this mail system for going live by the end of this month.

We have many new and exciting features being added in the next few months, as well as adding a new e-commerce hosting plan, several major changes to the existing hosting plan which will provide more of what people have been asking for at the same low price we currently charge and finally more network redundancy on a more stable network.

We appreciate your understanding during the problem and look forward to serving you in the future.

-The Your-Site.com team.
Post 03-03-2004 07:00 PM
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Incoming (POP3 and IMAP) and Outgoing (SMTP) services have been restored. The SMTP server is currently inundated with requests which may make it difficult to connect until the traffic calms.

Mailing lists are still currently unavailable.
Post 03-04-2004 02:39 AM
 

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